1. Agreement to Terms

By accessing our website, requesting an itinerary, making a payment, or joining a tour, you agree to these Terms.

2. Booking & Confirmation

• A booking is secured after we receive the required deposit and you receive a written confirmation (email/WhatsApp/voucher).
• Names, dates, pick-up details, and special requests must be accurate; changes are subject to availability.
• Open Trip requires a minimum number of participants; if not met, we will offer reschedule or upgrade to private with a price adjustment.

3. Payments

• Deposit: typically 30%–50% of total. Balance due by the deadline stated on your invoice or before trip start.
• Accepted methods: bank transfer, card, or e-wallet where available. All bank/processing fees are borne by the payer.
• Unpaid balances may result in automatic cancellation as per the Cancellation section.

4. Cancellation & Refund

• ≥ 14 days: refund 100% of land cost paid, minus non-recoverable fees (e.g., permits, hotel prepayments, platform fees).
• 7–13 days: refund 50% of land cost paid, minus non-recoverable fees.
• ≤ 6 days / no-show: non-refundable.
• Name/date change is considered reschedule and follows the Changes policy.

5. Changes & Force Majeure

• Weather, volcanic activity, park/road closures, or safety advisories may require route/timing changes. Certain attractions (e.g., blue fire visibility) are naturally unpredictable.
• If a key site is closed, we will (in order): adjust timing/route, provide an equivalent alternative, or offer reschedule/credit. Refunds will exclude used services and non-recoverable costs.
• Traveler-initiated reschedule is subject to availability and any price differences, plus third-party fees if applicable.

6. Safety & Eligibility

• You must follow guide instructions and safety briefings (PPE, stay on trail, night hike protocols, river crossing, gas mask at Ijen, etc.).
• Health & fitness: certain activities involve altitude, steep/uneven terrain, or slippery paths. Notify us of medical conditions and bring personal medication.
• Age: minors must be accompanied by a responsible adult. Child seat can be arranged on request (subject to availability).
• Insurance: we strongly recommend personal travel insurance (medical, evacuation, trip interruption).

7. Traveler Responsibilities

• Provide correct pick-up/drop-off details and be punctual at meeting points.
• Carry valid identity documents, and for foreign travelers: passport/visa per regulations.
• Respect local culture, communities, wildlife, and Leave No Trace principles.
• You are responsible for your personal belongings.

8. Photography & Media

During trips, staff may capture photos/videos for documentation and promotional use. If you prefer not to appear, inform our team at check-in or tell your guide directly.

9. Limitation of Liability

To the maximum extent permitted by law, BilboTrip and its partners are not liable for indirect, incidental, or consequential losses. Our liability for direct losses shall not exceed the amount you paid for the affected service.

We are not responsible for acts/omissions of third parties (e.g., hotels, transport, park authorities) or events beyond reasonable control.

10. Privacy

We process your data per our Privacy Policy. By using our services, you consent to such processing.

11. Governing Law & Dispute

These Terms are governed by the laws of the Republic of Indonesia. Any dispute shall first be resolved amicably; failing that, the competent court in Malang, Indonesia shall have jurisdiction.

12. Contact

Email: hello@bilbotrip.com

Phone: +62 812-3456-7890

Bookings: booking.bilbotrip.com